Return Policy
Thank you for choosing [Your Company Name] for your Mitsubishi spare parts needs. We strive to provide our customers with high-quality products and exceptional service. However, we understand that there may be occasions when you need to return a product. This Return Policy outlines our procedures for returning merchandise and our commitment to ensuring your satisfaction.
Returns Eligibility:
Unused and Uninstalled Products: We accept returns for unused and uninstalled Mitsubishi spare parts within [number of days] days from the date of purchase. The product must be in its original condition, with all original packaging and labels intact.
Proof of Purchase: To initiate a return, you must provide a valid proof of purchase, such as a sales receipt or order confirmation email.
Return Process:
Contact Customer Service: If you wish to return a product, please contact our customer service team to initiate the return process. You may reach us by [insert contact information].
Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product. Please write the RMA number clearly on the outside of the package.
Packaging and Shipping: Carefully package the product in its original packaging, ensuring that it is securely protected during transit. You are responsible for the cost of return shipping unless the return is due to our error or a defective product covered under warranty.
Inspection and Processing: Once we receive the returned product, our team will inspect it to ensure that it meets the eligibility criteria outlined in this policy. If the return is approved, we will issue a refund to the original payment method within [number of days] business days.
Non-Returnable Items:
Used or Installed Products: We do not accept returns for products that have been used, installed, or modified in any way.
Special Orders: Some products may be subject to special order or customization and are not eligible for return unless they are defective or damaged upon receipt.
Clearance or Final Sale Items: Clearance or final sale items are sold “as is” and are not eligible for return or exchange, unless they are defective or damaged upon receipt.
Refunds:
Refund Amount: The refund amount will be equal to the purchase price of the returned product, less any applicable restocking fees or return shipping charges.
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Contact Us:
If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer service team at [Insert Contact Information].
By purchasing and using our Mitsubishi spare parts, you acknowledge and agree to the terms and conditions of this Return Policy.